Service Advisor - Mercedes-Benz of the Lehigh Valley
About The Position
Lehigh Valley Honda is currently seeking candidates for an open Automotive Service Advisor Position. The Service Advisor sells and schedules needed service work in the service department. This role involves greeting customers, accurately documenting vehicle issues, recommending additional services based on inspections and service history, and advising customers on vehicle maintenance. The Service Advisor also monitors repair progress, communicates any changes in estimates or timelines to customers, and implements a service marketing program. Additionally, they review repair orders to ensure work completion and proper authorization before closing them.
Requirements
- High school diploma or general education degree (GED)
- Valid Drivers License
- Clean background
- Customer-service oriented
- Typing/ computer skills
- Communication skills
Nice To Haves
- Automotive Service Advisor experience preferred, but willing to train the right candidate
Responsibilities
- Greets customers in a timely, friendly manner and obtains vehicle information.
- Writes up customer's vehicle problems accurately and clearly on repair order.
- Ensures the timely processing of used vehicle mechanical reconditioning in accordance with dealership policy and guidelines.
- Refers to service history, inspects vehicle, and recommends additional needed service.
- Advises customers on the care of their cars and the value of maintaining their vehicles in accordance with manufacturer and dealer recommendations.
- Checks on progress of repair throughout the day.
- Contacts customers regarding any changes in the estimate or promised time, explains cost and time requirements in detail, and gets proper authorization before any additional repairs are performed.
- Implements and maintains a service marketing program by collecting and/or confirming email addresses and cell phone numbers of customers.
- Reviews repair orders to ensure that work is completed and additional work and authorization is noted.
- Closes repair order as appropriate.
Benefits
- Base salary + commission varying based on skills/experience. Total pay can average around 84K
- Health insurance + dental, vision and disability = eligible after 60 days
- Employee discounts on products, parts, and services
- Employee Tickets to PP&L Center
- Paid time off
- 401(k) and matching retirement program
- Flexible spending account
- Company Paid Life insurance
- Growth and Advancement Opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
