Service Advisor | Commission-Based - Gee Automotive Companies
About The Position
Ready to be the face of the service drive at a dealership customers trust? Gee Automotive Companies is seeking a driven, customer‑focused Service Advisor to join our Ford dealership in Kirkland, where exceptional service, strong leadership, and long‑term career growth go hand in hand. As a Service Advisor, you will be the key connection between our customers and our service team—guiding Ford owners through their maintenance and repair needs while ensuring a smooth, professional, and positive service experience from start to finish. Why Choose Gee Automotive Companies? Gee Automotive Companies is proud to be ranked #2 among Extra-Large Best Places to Work in Washington, a recognition that reflects our commitment to our people, our culture, and long-term career growth! Career growth opportunities - Grow within Gee Automotive Companies with opportunities for advancement into leadership or specialized service roles—both within Ford and across our dealer group Ford-specific & ongoing training - Stay current with Ford technologies, service standards, and best practices through manufacturer and in-house training programs State-of-the-art Ford facilities - Work in a modern, well-equipped Ford service department with the latest diagnostic tools and technology Team-driven environment - Collaborate with experienced Ford-certified technicians, advisors, and managers who work together to deliver top-tier service Customer-first culture - Be part of a team that values long-term customer relationships, personalized service, and the Ford ownership experience
Requirements
- 1–3 years of experience as an Automotive Service Advisor (Ford or dealership experience preferred)
- Strong team-oriented mindset with the ability to collaborate effectively with technicians, management, and customers
- Excellent communication and customer service skills with a professional, customer-first approach
- Strong attention to detail, including accurate documentation, follow-up, and repair order management
- Ability to multitask and stay organized in a fast-paced, high-volume service environment
- Must be 18 years or older with a valid driver's license and clean driving record, able to pass a criminal background check and pre-employment drug screen.
Responsibilities
- Greet customers promptly and professionally, creating a welcoming service experience
- Advise customers on recommended Ford services, repairs, and maintenance based on vehicle condition and manufacturer guidelines
- Accurately write and manage service repair orders with clear, detailed information for the technician team
- Communicate effectively with the service department to ensure timely and quality completion of work
- Upsell Ford-recommended maintenance services, protection plans, and accessories when appropriate
- Maintain consistent communication with customers regarding vehicle status, timelines, and additional service needs
- Build strong customer relationships to drive repeat business and high customer satisfaction scores
- Deliver outstanding customer service in a fast-paced, team-oriented Ford dealership environment
Benefits
- Employer-subsidized Medical and Dental insurance, with comprehensive coverage options
- Company-Paid Life Insurance, Employee Assistance Plan, and text-based Telehealth
- A variety of voluntary benefit options, including Short and Long-Term Disability, Critical Illness, Accident, Pet, as well as additional life insurance for you and your family
- 401(k) with Company Match
- Generous Paid Time Off that begins accruing from Day 1
- Exclusive employee pricing for you and your family on parts, service, and vehicles
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
Number of Employees
1-10 employees
