Service Advisor
Glendora Chevrolet•Glendora, CA
•Onsite
About The Position
This position is the primary point of contact for all automotive service and repair matters, listens to and thoroughly understands customer problem, arranges for an appropriate automotive service visit, and sets/manages expectations on the part of the customer and the technician(s) in terms of service delivery.
Requirements
- High school diploma or equivalent plus 1 year of equivalent/relevant work experience
- Must be able to work extended hours, evenings, holidays and weekends.
- Must demonstrate the ability to read, write and communicate the English language.
- Valid Driver’s License and proof of insurance are required.
- Must have a clean driving record and be able to pass an MVR and background check.
Responsibilities
- Meet/greet customers in person or on phone
- Arrange prompt and accurate diagnosis of reported automotive related problem
- Make best-value repair recommendations based upon nature of the problem
- Manage delivery of required vehicle repair by successfully setting and managing customer expectations
- Maintain documentation, including PO, invoices, work orders, reports, etc.
- Enforce / follow organizational safety standards
- Ensure appropriate parts are obtained for required vehicle repairs
- Promote / showcase the repair facility
- Take ownership and accept accountability for delivering outstanding service levels
- Must have the ability to report for work on time, follow directions, interact effectively with co-workers, understand and follow rules and procedures and accept constructive criticism.
- Performs other duties as required, or assigned by management.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
