Service Advisor

Lithia & Driveway • Los Angeles, CA

12d • $64,500 - $161,800 • Onsite

About The Position

Join a premier luxury dealership known for delivering exceptional customer experiences. BMW of Sherman Oaks offers a fast-paced, team-oriented environment where Service Advisors play a critical role in customer satisfaction and retention. This is a great opportunity for an experienced advisor looking to grow within a respected brand. The California pay range for this position is $ $64,500.00-$161,800.00. This is a performance driven position, eligible for short-term and/or long-term incentives as part of total compensation, which includes Individual Sales, Individual Gross Profit and/or bonus opportunities such as Individual Manufacturer Approvability, Customer Pay Labor per RO, Flat Rate Hours. Actual pay offered may vary depending on skills, experience, job-related knowledge, and location. At Lithia & Driveway, we stand by our mission of Growth Powered by People, as we build a workplace that ignites ideas and opportunities to Earn Customers for Life. Our focus is on making the customer experience better; as we aim to meet our customers’ needs whether in person, online or a combination of both. Lithia & Driveway is the largest automotive retailer in North America and listed on the Fortune 500 (NYSE: LAD). Drive your career forward with roles in Sales, Finance, Service, Technology and Corporate. With thousands of vehicles and hundreds of locations, the career possibilities are endless. Join us as we accelerate towards growth in automotive and beyond!

Requirements

• Proven experience as a Service Advisor, preferably with BMW or other luxury brands
• Strong focus on customer satisfaction and retention
• Excellent communication and relationship-building skills
• Ability to multi-task and stay organized in a fast-paced environment
• Team player who works well with technicians, advisors, and management
• Self-motivated with a strong sense of urgency and accountability
• High School graduate or equivalent, 18 years or older required.

Nice To Haves

• CDK experience is a plus

Responsibilities

• Play a critical role in customer satisfaction and retention.

Benefits

• Competitive pay
• Medical, Dental and Vision Plans
• Paid Holidays & PTO
• Short and Long-Term Disability
• Paid Life Insurance
• 401(k) Retirement Plan
• Employee Stock Purchase Plan
• Lithia Learning Center
• Vehicle Purchase Discounts
• Wellness Programs

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED