Service Advisor / Writer
About The Position
Pape’ Kenworth is seeking a Service Advisor / Writer to join their team in Sparks, NV. This role is ideal for someone who enjoys interacting with a diverse range of people, building customer relationships, and problem-solving. The position requires the ability to adapt to changing priorities and manage multiple projects simultaneously. Pape’ Kenworth is a leading dealer of medium and heavy-duty trucks and equipment in the West, committed to employee growth through robust training and continuous support. They offer competitive compensation, excellent benefits, and a strong work-life balance.
Requirements
- Familiarity with Outlook, Word, Excel, and the ability to learn new computer programs.
- Excellent customer relations and communication skills.
- Ability to perform at a high level in a fast-paced and team-oriented environment.
- Love working in a team.
- Customer service focused.
- Have a winning attitude.
Nice To Haves
- Mechanical aptitude is a plus.
Responsibilities
- Ensure all service department work orders are opened, maintained, proofed, and closed efficiently.
- Provide an excellent customer experience.
- Oversee service and warranty work orders.
- Assist in shop workflow.
- Check-in equipment for repair.
- Assist customers.
Benefits
- Competitive compensation
- 401(k) & Roth 401(k) Retirement Plans with Company Match
- Medical, Dental, Vision and Prescription Insurance
- Flexible Spending Accounts (Flex Plans)
- Life Insurance
- Short- and Long-Term Disability Insurance
- Employee Assistance Program
- Online and Instructor-Led Training
- Tuition Reimbursement for Training Programs
- Progressive Vacation Plans
- Sick Leave
- Paid Holidays
- Advancement opportunities
- Training and mentoring
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
