Service Advisor/Writer
About The Position
McGrath Davenport Used Car Superstore is seeking a customer-focused and organized Service Advisor / Writer to join our busy service department. This position serves as an important connection between our customers and technicians, helping ensure every customer receives clear communication, knowledgeable recommendations, and a positive service experience from start to finish. This role is a great fit for someone with experience as a Service Advisor, Service Writer, Automotive Service Consultant, Customer Service Advisor, or other customer-facing automotive professional. We're looking for someone who enjoys building relationships, solving problems, and managing multiple priorities in a fast-paced environment. For the right person, this is more than a customer service position—it's an opportunity to build a long-term career in automotive service with continued growth and advancement opportunities within McGrath.
Requirements
- Previous Service Advisor, Service Writer, automotive service, or customer-facing experience preferred
- Strong customer service and relationship-building skills
- Excellent verbal and written communication skills
- Ability to manage multiple customers, repair orders, and priorities throughout the day
- Strong organization, time management, and attention to detail
- Comfortable navigating computer systems and learning dealership-specific software and technology
- Customer-first mindset with strong problem-solving abilities
- Professional, dependable, and team-oriented
- Valid driver's license with a clean driving record
- Willingness to complete a pre-employment background check
Responsibilities
- Greet customers and serve as their primary point of contact throughout the service process
- Listen to customer concerns, document vehicle needs, and create accurate repair orders
- Coordinate with Automotive Technicians to communicate repair and maintenance needs
- Review inspection results and clearly explain recommended maintenance and repairs to customers
- Present service recommendations, estimates, and maintenance options while helping customers make informed decisions
- Provide timely updates regarding vehicle status, repairs, costs, and completion times
- Maintain accurate repair order and customer information within dealership systems
- Help maintain an organized, efficient, and customer-focused service department
Benefits
- PTO starting Day 1
- Health, Dental, and Vision Insurance
- 401(k) with Company Match
- Career growth — 97% of promotions come from within
- Opportunities for continued professional development and advancement within McGrath
- Supportive, collaborative, and team-oriented culture
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
