Service Advisor Team Leader

Nelson Mazda Murfreesboro•Murfreesboro, TN

16h•Onsite

About The Position

Nelson Mazda Murfreesboro is looking for a Service Drive Team Leader who has a passion for serving people and developing high-performing teams. If you are a natural leader who enjoys coaching, motivating, and helping others succeed, we'd love to meet you. Automotive experience is not required. We are looking for leadership ability, a servant's heart, and the desire to learn our business. We will provide the training and support needed for your success. This is an outstanding opportunity for recent college graduates, hospitality leaders, retail managers, military leaders, and professionals looking to build a long-term leadership career.

Requirements

A strong servant leader
Passionate about helping people succeed
Customer-focused
An excellent coach and motivator
Positive, energetic, and accountable
Leads by example every day
Organized and able to prioritize multiple responsibilities
A strong communicator with excellent interpersonal skills
College graduate preferred
Leadership experience in any industry is a plus
Automotive experience is not required
Valid driver's license with an acceptable driving record

Responsibilities

Lead and inspire a team of Service Advisors
Coach team members daily to deliver exceptional customer experiences
Create a positive, high-energy work environment
Lead by example through professionalism, integrity, and accountability
Help develop team members both personally and professionally
Monitor daily performance and coach for continuous improvement
Resolve customer concerns with empathy and urgency
Work closely with service technicians and dealership leadership to ensure a seamless customer experience