Service Advisor/Supervisor

Altorfer CAT•Hannibal, MO

2d•Hybrid

About The Position

Work with an experienced team to provide exceptional service to customers. The team manages shop personnel to ensure communication flows effectively between customers, shop management, and shop technicians. This role involves communication with customers when scheduling repairs in the shop via email, phone, and business systems. It includes performing job openings, job review, work order notes, service report review, warranty, invoicing, and job closing. The position assists the Shop Manager and technicians with daily operations of the service department, and the Field Manager with job review, work order notes, service report review, warranty, invoicing, and job closings. Maintaining a high level of customer satisfaction is key. The role requires strong customer communication & developmental skills, as well as the ability to assist manage and motivate a large, diverse workforce. Duties also include managing service department phones, payroll review and entry, work order entry, and service office organization & appearance. The Service Advisor/Supervisor is responsible for managing the yard facilitator and daily yard operations. Other duties may be assigned.

Requirements

2 years’ experience in service department setting.
Excellent communication skills (verbal and written) and customer service skills are needed.
Ability to write professional business communication by email or letter is required.
Knowledge of safety requirements and protocols.
Must have the ability to express ideas and influence others in a positive manner to accomplish long term goals.
Computer literate, PC experience with programs such as Microsoft, Excel, Word, and Outlook is required.
High School Diploma or equivalent is required.
Must have a valid driver’s license with clean driving record. This includes no more than 2 minor violations within the past 3 years and no major violations within the past 5 years (Motor Vehicle Report will be performed on final candidate).

Nice To Haves

Experience in DBS and SIS networks is recommended.

Responsibilities

Communication with customers when scheduling repairs in the shop via email, phone, and business systems.
Perform job openings, job review, work order notes, service report review, warranty, invoicing, and job closing.
Assist the Shop Manager and technicians with daily operations of the service department.
Assist the Field Manager with job review, work order notes, service report review, warranty, invoicing, and job closings.
Maintain a high level of customer satisfaction.
Demonstrate strong customer communication & developmental skills as well as the ability to assist manage and motivate a large, diverse workforce.
Perform duties for service department phones, payroll review and entry, work order entry, and service office organization & appearance.
Responsible for managing the yard facilitator and daily yard operations.
Perform other duties as assigned.