Service Advisor / Service Writer

Brown Equipment Company•Lexington, KY

16d

About The Position

At Brown Equiment Company (BEC), we don't just sell and repair equipment - we keep communities running. From municipalities to contractors, our customers rely on us to keep their equipment working when it matters most. Behind every successfull repair is someone making sure the process runs smoothly and that's were you come in! We're looking for a Service Writer who thrives in a fast-paced environment, enjoys working with customers, and loves keeping things organzied and moving forward. WHY BEC - Our culture is built on our BEC Blue Values and they're not just words on a wall, it's how we operate every sing day! Make Service First — and when customers say jume, WE say how high Have Passion for Our Work - WE take pride in what WE do Hold Ourselves Accountable — WE meet our commitments to others Continuously Improve — WE see opportunities, not problems Enjoy Working with Others — WE cannot imagine it any other way Celebrate the Wins — no matter how big or small, WE recognize success Give Grace — WE know we are not perfect and forgive easily Find Solutions — WE take quick and decisive action

Requirements

Superb customer service and communication skills
Ability to manage multiple tasks in a fast-paced service environment
Proficiency in ERP service software, or the ability to learn new systems quickly (Netsuite experience a plus)
Excellent attention to detail with documentation and work orders
Ability to colloborate with mechanics, service leadership, parts teams and sales
High school diploma or equivalent
5+ years experience as a Service Writer, Parts Specialist, or similar role

Nice To Haves

Mechanical knowledge in automotive, agriculture, heavy equipment or related repair industries is a plus

Responsibilities

Serve as the primary point of contact for customers bringing equipment in for service
Create and manage work orders from start to finish
Prepare accurate repair estimates based on technician diagnostics
Coordinate with the Service Team Lead, Parts Department, Warranty Manager and Equipment Consultant
Keep customers updated on repair status and timelines
Ensure work orders, parts usage, and service records are accurate and complete
Invoice customers when repairs are complete and confirm customer satisfaction
Help keep the shop running efficiently by minimizing turnaround time