Service Advisor Level 2

Community Automotive Repair • Grand Rapids, MI

1d • Onsite

About The Position

Join our dynamic team at Community Automotive Repair as a Full Time Service Advisor Level 2, located at 846 Fulton St E, Grand Rapids, MI 49503, USA. This onsite position offers an exciting opportunity to engage directly with customers, enhancing their automotive experience while providing exceptional customer service. As a service advisor, you will play a crucial role in driving our business forward, ensuring that customers receive top-notch support and guidance in automotive repairs. With a competitive salary ranging from $64,250 to $89,800 per year, this role not only rewards your expertise but also allows you to grow within a thriving company.
You will have benefits such as Medical, Dental, Vision, 401(k), Life Insurance, Competitive Salary, Paid Time Off, and Employee Discounts. Embrace the chance to make a meaningful impact in the automotive industry while enjoying a collaborative work environment focused on excellence. Apply today and become part of our dedicated team!
Community Automotive Repair started in 1975. Our shop is locally owned and operated. We are adding to our team of highly trained professionals. As a Service Advisor you can expect to join a team of the very best technicians in the Greater Grand Rapids area. We offer a stable, secure, and safe working environment. We're a very busy shop and need your help to propel us to the next level. Plus our pay and benefits rock!

Requirements

• 2–5 years of professional automotive service advising experience
• Proficiency with Microsoft Office Suite
• Proficiency with multi-line phone systems
• Excellent interpersonal and communication skills
• Strong sales and math skills for pricing and markups
• A valid driver’s license
• Ability to manage approximately 30 repair orders simultaneously
• Being organized and detail-oriented

Nice To Haves

• ASE Service Consultant certification

Responsibilities

• Greeting customers in a friendly manner
• Assessing their automotive needs
• Providing accurate information regarding services and repairs
• Facilitating communication between customers and technicians
• Scheduling appointments
• Managing service timelines
• Following up with clients to ensure satisfaction with customer service
• Handling inquiries and resolving concerns effectively

Benefits

• Medical
• Dental
• Vision
• 401(k)
• Life Insurance
• Competitive Salary
• Paid Time Off
• Employee Discounts

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 1-10 employees