Service Advisor - Earthmoving

Thompson Tractor • Birmingham, AL

13d • Onsite

About The Position

The Service Advisor’s primary job is to consult with our customers about their servicing needs and sell them servicing solutions. Service Advisors sell and coordinate services for customers including the following: meeting customers, listening to their concerns about their equipment/implements, suggesting appropriate repair and maintenance services, works with selling of new accessories or replacement parts, recording service orders, following up with customers as the services are performed and explaining the repair and maintenance work to customers following its completion.

Requirements

• High School diploma or the equivalent required.
• 7+ years of customer sales and/andor service
• Experience using personal computers including Microsoft Word and Excel and basic typing skills are required for this position
• Must possess or demonstrate the ability to quickly acquire the following Skills and Competencies:
• Telephone / verbal / written communication skills
• Microsoft Office Suite
• Microsoft SharePoint
• Microsoft Dynamics AX 2012
• Strong technical/equipment knowledge and/or skills
• Ability to speak, listen, write and type effectively.
• Ability to safely grasp, stoop, kneel, and climb as required by the position.
• Ability to safely lift up to 75lbs as required by the position.
• Ability to safely crawl on and under heavy equipment as required by the position.

Nice To Haves

• Associate's degree preferred.
• Experience working as a Service Technician preferred.

Responsibilities

• Serves as primary customer contact for repair scheduling
• Generate quotations and estimates
• Effectively communicate with Service Department Personnel to address customer needs
• Assign jobs to Shop Technicians & Dispatch Field Service Technicians
• Open and properly segment Work Orders applying correct codes and tax information
• Handle closing of Work Orders in a timely fashion
• Coordinate with other sales personnel on customer machines in the shop and is the main point of contact for the service contract
• Obtain Purchase Orders from customers as required

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED