Service Advisor Customer Support Representative

Clarke Power Services • Antioch, TN

2d • Onsite

About The Position

In this role, Service Advisor - Customer Support Representative, associate will interpret customer needs on telephone or in person to fulfill the parts and service needs of the customer. This position involves opening and closing parts and service tickets for both warranty and customer pay invoices, identifying customer needs, quoting labor and parts, and soliciting sales of additional parts or services. The role requires reading parts and service manuals, utilizing a computer system for orders, and accurately documenting repair orders.

Requirements

• Experience working with Heavy Duty Truck Parts and Service.
• High school diploma or general education degree (GED).
• Previous diesel/auto technical or customer service experience.
• Valid Driver's License.
• Must be able to obtain DOT Med Card.

Nice To Haves

• Commercial Driver's License (CDL) a plus.

Responsibilities

• Interpret customer needs on telephone or in person to fulfill the parts and service needs of the customer.
• Open and close parts and service tickets for both warranty and customer pay invoices.
• Talk with customers by phone or in person to identify parts and/or service needs and set those customers up with our scheduling system.
• Complete information, determine charges for service requested, and quote labor and/or parts required by customer.
• Solicit sale of new or additional parts or services.
• Read parts and service manuals to ascertain type and specification of part.
• Utilize computer system for entering and updating customer orders.
• Write an accurate, descriptive and clear repair order for work to be performed.
• Efficiently and accurately enter order information into a specialized computer system.
• Effectively participate in self-directed work teams.
• Implement and enforce Health and Safety rules, regulations, policies, procedures, and prescribed instructions.

Benefits

• Weekly Pay!
• Medical, Dental, Vision Insurance starts first day of the month after you start!
• Healthcare Savings Account Option with Annual Company Contribution!
• 401K Savings Plan with Company Contribution Every Paycheck!
• Paid Holidays and Vacation!
• Life and Disability Insurance!
• FREE Access Perks Discounts on Dining, Travel, Retail, and Other Services across the Country!

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED