Service Advisor Customer Support Representative

Clarke Power Services Inc • Antioch, TN

2d • Onsite

About The Position

In this role, Service Advisor - Customer Support Representative, associate will interpret customer needs on telephone or in person to fulfill the parts and service needs of the customer. Clarke is over 60 years strong and growing. We provide training, highly competitive salary, Hiring Bonus, full benefits package, and an excellent opportunity for career growth. It's a great group of talented and caring people.

Requirements

• Previous diesel/auto technical or customer service experience REQUIRED
• High school diploma or general education degree (GED)
• Valid Driver's License
• Must be able to obtain DOT Med Card

Nice To Haves

• Commercial Driver's License (CDL) a plus

Responsibilities

• Open and close parts and service tickets for both warranty and customer pay invoices.
• Talks with customers by phone or in person to identify parts and/or service needs and sets those customers up with our scheduling system
• Completes information, determines charges for service requested, and quotes labor and/or parts required by customer
• Solicits sale of new or additional parts or services.
• Reads parts and service manuals to ascertain type and specification of part.
• Utilizes computer system for entering and updating customer orders
• Write an accurate, descriptive and clear repair order for work to be performed.
• Efficiently and accurately enter the order information into a specialized computer system, and effectively participate in self-directed work teams.

Benefits

• Flexible and Competitive Pay
• Hiring Bonus
• Weekly Pay!
• Medical, Dental, Vision Insurance starts first day of the month after you start!
• Healthcare Savings Account Option with Annual Company Contribution!
• 401K Savings Plan with Company Contribution Every Paycheck!
• Paid Holidays and Vacation!
• Life and Disability Insurance!
• FREE Access Perks Discounts on Dining, Travel, Retail, and Other Services across the Country!

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED