Service Advisor/Consultant

Merit Chevrolet Co.•Saint Paul, MN

12d•Onsite

About The Position

Merit Chevrolet is looking for an experienced Automotive Service Advisor/Consultant to join our team. We have been Family owned since 1949, and we take pride in our high level of customer service. We have positioned ourselves in the market for continued exponential growth and are looking for a leader to take charging care of our customers, focusing on providing a great customer experience, a high quality of work, and a thriving environment that not only attracts and retains customers, but employees alike.

Requirements

Excellent customer service skills.
Professional appearance and work ethic.
Ability to work well in a process driven environment.
High school diploma or equivalent.
Valid driver license in the state that you will work and a good driving record.

Nice To Haves

Two or more year’s related experience in an automotive service advisor/consultant position preferred.

Responsibilities

Greet customers, listen to the description of the problem, obtain customer and vehicle information
Secure agreement from customers before repairs; cover cost estimate; and approximate time when vehicle's work will be completed
Advise customers on the care of their cars and the value of maintaining their vehicles in accordance with manufacture's specifications, using maintenance menus
Handle minor customer complaints and misunderstandings
Follow up progress of each repair order during the day, contact customers by telephone regarding changes in the estimate or time promised
Handle telephone inquiries and return phone messages promptly
Deliver vehicles to customers and answer any questions, review work performed and explain charges and coverage
Assist the service manager as necessary