Service Advisor - Bilingual

Steele Auto Group•Dieppe, NB

8d•Onsite

About The Position

At Atlantic Mazda, we are seeking a Bilingual Service Advisor who is passionate about helping people and committed to creating a seamless and transparent experience for every guest. In this role, you will be the connection between our customers and our service team, ensuring every visit is efficient, informative, and built on trust. You will help bring to life the dependable, customer-first experience that Mazda owners expect. If you enjoy working with a supportive, high-performing team and take pride in doing things the right way, we would love to hear from you.

Requirements

Minimum 2 years in a customer-facing role
Fluency in English and French
Professional and Approachable – You create a welcoming environment and build trust with ease
Strong Communication Skills – Able to explain technical information in a clear, confident, and customer-friendly way
Organized and Detail-Oriented – You can manage multiple priorities while maintaining accuracy
Valid Driver’s License – With an acceptable driver’s abstract

Nice To Haves

Dealership or automotive experience is an asset

Responsibilities

Welcome customers into the service drive, assess vehicle needs, and coordinate service appointments
Deliver a consistent, high-quality customer experience
Listen carefully to customer concerns and provide clear, thoughtful recommendations
Verify warranty and maintenance coverage, helping customers understand their options with confidence
Develop accurate service estimates, clearly outlining costs for parts, labour, and materials
Prepare detailed repair orders, ensuring accuracy and alignment with technician recommendations
Build lasting relationships with customers through proactive communication and follow-up
Participate in training programs to stay current with products, services, and best practices