Bilingual Service Advisor
About The Position
Bob Loquercio Auto Group is seeking a customer-focused Bilingual Service Advisor to join their high-volume Service Department. This role is ideal for individuals fluent in both English and Spanish who are passionate about delivering exceptional customer service. The company emphasizes investing in team members through training, mentorship, career advancement, and a supportive work environment. The Bilingual Service Advisor will be crucial in ensuring a positive service experience by communicating effectively with customers, coordinating repairs, and making guests feel valued and informed.
Requirements
- Bilingual in English and Spanish required
- Strong customer service and communication skills
- Ability to multitask and stay organized in a high-volume environment
- Professional appearance and positive attitude
- Strong problem-solving and relationship-building abilities
- Basic computer and data entry skills
- Ability to work independently and as part of a team
- Willingness to submit to a pre-employment background check and drug screen
Nice To Haves
- Previous automotive service advisor experience preferred
- Valid driver’s license with a clean driving record preferred
Responsibilities
- Greet customers in a friendly, professional, and timely manner
- Assist both English- and Spanish-speaking customers throughout the service process
- Accurately gather customer and vehicle information
- Clearly document vehicle concerns, symptoms, and repair requests
- Recommend maintenance and repair services based on vehicle condition, mileage, and manufacturer recommendations
- Prepare accurate estimates for parts and labor
- Communicate repair timelines and manage customer expectations
- Monitor vehicle repair progress and provide consistent updates to customers
- Review repair orders and final invoices for accuracy
- Explain completed repairs, maintenance recommendations, and charges in a clear and professional manner
- Build strong customer relationships to encourage repeat business and customer loyalty
Benefits
- Brand-new, state-of-the-art facilities and equipment
- Comprehensive paid training and ongoing development
- Career growth and advancement opportunities
- Competitive compensation with strong earning potential
- Medical, dental, and vision insurance
- 401(k) retirement savings plan
- Basic life insurance
- Accident and critical illness insurance
- Employee discounts on vehicles, parts, and services
- Supportive team environment
- Flexible scheduling and work-life balance
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
