Service Advisor Assistant (60460)

Parks Automotive Group•Cornelius, NC

1d•Onsite

About The Position

The Service Advisor Assistant will support the Service Advisors in greeting customers, managing appointments, and ensuring a smooth workflow in the service department. This role is crucial for maintaining customer satisfaction and operational efficiency. The assistant will handle administrative tasks, customer communication, and coordination between departments to facilitate timely vehicle repairs and excellent customer service.

Requirements

Mechanical aptitude
Good verifiable job history
Knowledge of automotive systems and repair
High school diploma or equivalent.
Previous successful experiences in customer service or sales.
Willing and able to complete various job-related training at the owner's request.
Fluent in English – read, write, speak
Proficient in the use of Windows-based computer software
Valid driver's license and clean driving record

Nice To Haves

Spanish fluency is a plus
Reynolds experience a plus

Responsibilities

Greet customers promptly and professionally, creating a positive first impression.
Assist Service Advisors with scheduling service appointments and managing daily workflow.
Answer incoming phone calls, emails, and text messages, directing inquiries appropriately.
Open and close repair orders accurately and ensure all required documentation is complete.
Maintain communication with customers regarding appointment status and vehicle readiness.
Coordinate with technicians, parts department, and advisors to facilitate timely vehicle repairs.
Verify customer and vehicle information for accuracy in the dealership management system (DMS).
Assist with warranty documentation and service contract paperwork.
Maintain organized customer records and ensure compliance with dealership policies.
Monitor loaner vehicles, shuttle schedules, or rental arrangements when needed.
Follow up with customers after service visits to ensure satisfaction and address concerns.
Support service department marketing initiatives, including maintenance reminders and appointment confirmations.
Keep the customer waiting area clean, stocked, and welcoming.
Perform general administrative duties, including filing, scanning, data entry, and report preparation.
Assist with maintaining service department performance metrics and daily reports.
Ensure all customer interactions reflect the dealership's commitment to exceptional customer service.
Perform other duties as assigned by the Service Manager or Fixed Operations Director.