Service Administrator-Los Angeles, CA

DMG MORI USA, INC • Cypress, CA

1d • Onsite

About The Position

This position will support the service coordinator, service engineers and application engineers. Individual will work closely with the service coordinator to support service requests, installations, machine shipments, trainings. Individual will coordinate purchasing, shipping, and receiving logistics with customers and vendors on a regular basis.

Requirements

• Bachelor’s Degree preferred
• 2+ years related experience
• Experience ordering parts preferred
• Proficient Microsoft Word, Excel, and PowerPoint Skills
• Experience working in a field service office environment
• Exceptional organization skills and flexibility working in a fast-paced setting
• Experience with SAP, Baan, or similar ERP systems

Responsibilities

• Support Service Coordinators and Manager by communicating with customers regarding service engineer schedules or changes
• Communicate directly with the customer on Service calls
• Help manage Service work orders
• Weekly processing of installation reports
• Process warranty parts orders to support field service requirements
• Responsible for ordering parts domestically and internationally
• Manage shipping arrangements for service tooling and return of defective parts from customers
• Assist in machine logistics; invoicing and vendor orders when needed
• Other duties as assigned

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level