Service Administrator, South (Houston, TX)
DMG MORI USA, INC•Houston, TX
•$55,000 - $60,000•Onsite
About The Position
This position functions and reports physically in the office, and will support the service coordinator, service engineers and application engineers. Individual will work closely with the service coordinator to support service requests, installations, machine shipments, trainings. Individual will coordinate purchasing, shipping, and receiving logistics with customers and vendors on a regular basis.
Requirements
- 2+ years related experience
- Experience ordering parts preferred
- Proficient Microsoft Word, Excel, and PowerPoint Skills
- Experience working in a field service office environment
- Exceptional organization skills and flexibility working in a fast-paced setting
- Experience with SAP, Baan, or similar ERP systems
Nice To Haves
- Bachelor’s Degree preferred
Responsibilities
- This position functions and reports physically in the office
- Support Service Coordinators and Manager by communicating with customers regarding service engineer schedules or changes
- Communicate directly with the customer on Service calls
- Help manage Service work orders
- Weekly processing of installation reports
- Process warranty parts orders to support field service requirements
- Responsible for ordering parts domestically and internationally
- Manage shipping arrangements for service tooling and return of defective parts from customers
- Assist in machine logistics; invoicing and vendor orders when needed
- Other duties as assigned
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
