Service Administrator

Flynn Group of Companies•Fort Worth, TX

3d•$26 - $28

About The Position

Service Administrator, Commercial Construction FLYNN GROUP OF COMPANIES Full time (M-F) w/ great benefits THE FLYNN WAY âThe Flynn Wayâ is the way we do things at Flynn. It is not one single thing, but rather a collection of behaviors and actions that are influenced by our collective values and beliefs. Values such as safety, honesty, integrity, and doing what we say are deeply ingrained in Flynnâs culture. We have an amazing opportunity for a Coordinator with the Service Division in Commercial Roofing. The Service Administrator role is a full-time position with the SERVICE Division in Commercial Roofing, with a 40-hour work week from 7:30-4:00 Mon-Fri (some flexibility on start and end time). This position includes Full Benefit Package and Competitive Wage We are looking for a positive attitude in a fast-paced environment. This position is often the first contact our customers have with our company, Customer Service skills and friendly/helpful demeanor are required! Must be self-motivated and organized! Proficiency with Microsoft Office Suite and web-based software are key to the success of this role as well Flynn Group of Companies is the leading trade contractor in North America that works on virtually every aspect of a buildingâs outer layer, including Roofing, Glazing, Waterproofing, and Architectural Metals. The foundation of our award winning success is having the right people on our team. Disclosure: We use an AI-powered system to initially screen resumes. However, all applications/resumes are also reviewed by our team of Human Resources and Talent Acquisition Professionals to ensure a fair and thorough evaluation in determining a candidateâs potential fit for a role they applied to.

Requirements

Minimum of 2 yearsâ experience in an administrative role preferred
Knowledge of CRM systems and Microsoft Office programs
Highly organized, self-motivated, and able to work with a sense of urgency
Comfortable in a fast-paced environment with the ability to adapt quickly
Skilled at managing priorities and handling a high-volume workload efficiently
Strong customer service orientation with a professional and courteous phone manner
Proficient in Microsoft Office Suite, including Word, Excel, and Outlook

Nice To Haves

Experience in a construction or service related environment is an asset
Experience with invoicing and basic accounting procedures is considered an asset

Responsibilities

Manage a high volume of files and project documents, ensuring accuracy in records like work orders, quotes, and purchase orders etc.
Maintain up-to-date customer contact details and service documentation
Direct inquiries appropriately by understanding team roles within the Service Department
Support service billing through Accounts Payable and Receivable processes
Collaborate with internal teams to keep project documentation complete and accessible
Handle full-cycle invoicing, including billing, and approving purchase orders
Prepare warranty and insurance documents as needed (e.g., standard, OIRCA)
Create and close subcontracts and submit pay requests
Monitor corporate card use and expense reports from field staff
Lead and schedule department meetings (e.g., Work on Hand meetings)
Respond to customer inquiries and dispatch crews for service calls
Provide administrative support to the Superintendent and assist with other tasks as needed.