Service Administrator

Dobbs Equipment • Simpsonville, SC

2d

About The Position

This position is responsible for assisting the Service Department with customer service needs, opening, and closing of work orders, proactive customer updates & communication, activities in pre-delivery of new equipment, repair, and reconditioning of the new and used trade-in equipment, daily operations of shop functions, field service function and delivery or vehicle functions. This job description does not include a complete listing of all the duties and functions of the position. Management reserves the right to assign other duties or projects as necessary.

Requirements

• Valid Drivers License
• Customer Service Experience
• Administrative Support experience
• High school diploma or equivalent with one-year post high school education in heavy equipment or two years mechanical experience as a service technician.
• Organization and communication skills must be highly developed.
• Computer skills need to be broad based.
• Strong problem solving skills

Nice To Haves

• A 2-year degree and familiarity with industrial equipment, such as construction or forestry equipment is preferred.

Responsibilities

• Handles phone calls, advises customers on technical problems, scheduling customer service needs, planning assigned jobs to work orders containing job information and specifying job instruction, identifying customer and machine.
• Assists in opening and closing of work orders to ensure timely closing to meet company goals.
• Assists in the appraisal and quotes of repair work coming into the shop and discusses with service manager the service required, both in parts and labor.
• Holds weekly open work order update calls with top 10-15 accounts. This includes a professional and accurate interpretation of work order status to assist customers with timing and forecasting.
• Assists in scheduling shop assignments, field service work, and truck requirements for pickup and delivery of equipment.
• Assists in processing warranty claims.
• Assists in establishing or adjusting work procedures to meet schedules and deadlines.
• Supervises all shop activities when Service Manager is away from Branch.
• All employees are expected to adhere to the safety policies of Dobbs Equipment and the clients for whom we work.
• Following the safety policies of Dobbs is a condition of employment and is everyone’s responsibility.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED