Service Administrator

Dearing Compressor•Youngstown, OH

4d•Onsite

About The Position

At Dearing Compressor & Pump, our people power everything we do. They’re not just employees, they’re the heartbeat of our success and the driving force behind our progress. That’s why we treat every team member like family. With a strong, collaborative culture, and a true people-first approach, Dearing isn’t just a place to work, it’s a place to grow, make an impact, and thrive. Position Summary: Dearing Compressor is seeking a Service Administrator to work in its Industrial Service Department. The Service Administrator is crucial to the support and success of the department. This position is located in Youngstown, OH.

Requirements

Organization Skills - uses resources to manage storage and retrieval of data.
Attention to Detail - is thorough and accurate.
Written Communication - Able to read and interpret written information.
Teamwork - Supports everyone's efforts to succeed.
Strong attention to detail, willingness to learn new skills and processes, and good follow-through skills.

Responsibilities

Receive inbound customer service requests, collecting all pertinent information to provide exceptional customer service.
Track all customer communication through NetSuite ERP system.
Provide technical support to service technicians, inside sales, and outside sales as required.
Timely and consistent communication with Service Manager regarding daily status, trends, and key issues.
Ensuring job readiness for the field service team for the scheduled jobs.
Maximizing field service routing of scheduled jobs.
Utilizing the proper field service skill sets on the appropriate job.
Upselling customers on additional services or products including warranty kits or expanded PM programs.
Review and analyze Preventative Maintenance (PM) agreements for accuracy of service intervals and consumable parts.
Source required parts for PM services and route by location.
Schedule service personnel to perform PM services with an effort to ensure optimum routing efficiency utilizing system reports and scheduling (4) weeks ahead.
Monitor ‘ready to schedule’ queue for all preventative maintenance orders and schedule these orders within 24 hours of notification.
Notify customer within that 24-hour period of the scheduled date of work.
Review all ‘revisit’ / ‘needs more work’ jobs via NetSuite reports to determine next steps.
Obtain vendor pricing and availability for all repair requests.
Generate repair proposals with lead times.
Source repair parts from vendors for approved work.
Communicate with customers to update status of parts availability and scheduled work in a timely manner. Communication with customers must be made weekly with customers as a minimum.
Schedule service personnel to perform repairs with an effort to ensure optimum routing efficiency.
Notify customers and confirm their readiness within a 24-hour period of the scheduled date of work once parts order is complete and staged.