Service Administrator
About The Position
PAPE’ MACHINERY, INC. – CONSTRUCTION & FORESTRY DIVISION – TACOMA, WA SERVICE ADMINISTRATOR: Are you a detailed-oriented person who thrives in a busy environment? Do you enjoy working with a wide variety of teammates and customers to accomplish a shared goal? If you answered yes to these questions, we would love to hear from you! Pape’ Machinery, the premier capital equipment dealer in the West, is seeking a member to join their service team. At Pape’, we invest in your growth. From robust training programs to continuous support, we equip our team members with the tools to succeed. In return for your hard work, we offer competitive compensation, exceptional benefits, and a strong work-life balance—all designed to support you and your family. Make a difference. Grow your career. Join the Pape’ Team! WHAT YOU’LL DO: As our Service Administrator, you will be in a dynamic, multi-faceted role that ensures our customers have a great experience when they get their equipment repaired or serviced at Pape’. Every day, you will be responsible for managing incoming and outgoing service department work, preparing warranty paperwork and monitoring reimbursements, providing excellent service to customers in person and on the phone, assisting with dispatching technicians, and more! To thrive in this role, you must be a detail person, enjoy working at a fast pace, and have a winning attitude.
Requirements
- Excellent computer skills including Word, Excel, Outlook, and the ability to learn our internal computer systems.
- Excellent communication and customer relations skills.
- Ability to thrive in a team.
Nice To Haves
- Experience working directly with customers and knowledge of equipment are preferred.
Responsibilities
- managing incoming and outgoing service department work
- preparing warranty paperwork and monitoring reimbursements
- providing excellent service to customers in person and on the phone
- assisting with dispatching technicians
Benefits
- Competitive pay based on your skills, training, and experience level.
- Outstanding benefits including – 401(k) & Roth 401(k) Retirement Plans with Company Match; Medical, Dental, Vision and Prescription Insurance; Flexible Spending Accounts (Flex Plans); Life Insurance; Short- and Long-Term Disability Insurance; Employee Assistance Program; Online and Instructor-Led Training; Tuition Reimbursement for Training Programs.
- Progressive Vacation Plans, Sick Leave & Paid Holidays – Members receive 80 hours of vacation (First year is prorated for new hires based on start date), 1 hour of sick leave for every 30 hours worked, and 7 paid holidays each year. Pape’ vacation plans also have tiers based on your seniority, so as your seniority grows, your vacation time off does as well.
- Advancement – Pape’ is a dynamic, growth-oriented organization with a focus on promoting from within.
- Stability and reputation — Pape’ is a family-owned, fourth-generation company with over 160 locations, over 4,000 members and 85 plus years of experience. Pape’ is known for their stability, honesty and integrity.
- Equipment – Pape’ has the largest equipment inventory in the West and an unparalleled parts inventory.
- Employee impact – Enjoy an open-door policy where your voice will be heard and your opinions will matter.
- Training – You will be provided with training and mentoring to prepare you for your role and continued learning to grow your skills.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
1,001-5,000 employees
