Service Administrator
Lithia & Driveway•Maplewood, MN
•Onsite
About The Position
Audi St. Paul is seeking a reliable, motivated, and accountable Service Administrator to join their team. This position involves managing service appointments, greeting clients, and providing administrative support to ensure a high level of customer service.
Requirements
- Communication skills – communicate effectively with others
- Time Management – ability to manage one’s own time
Responsibilities
- Schedules appointments for service via telephone, e-mail and in person
- Welcome clients when they arrive in the Service Area.
- Determine the nature of visit and escort the client to the appropriate department/area.
- Inform and introduce the client to the Advisor and explain the nature of the visit.
- Maintain a consistent level of communication with Service Advisors in order to properly coordinate which advisor is available to meet with the next arriving client.
- Provide information to appropriate store personnel regarding client needs and expectations to help ensure the entire team is prepared to provide the highest level of service to the client.
- Provide administrative support to the staff when necessary.
- Prepare warranty repair orders with accuracy, legibility and compliance to the manufacturers warranty policies and procedures as outlined in appropriate manufacturers Warranty Policy and Procedure Manuals.
- Process warranty claims in a timely manner, as the repair orders are closed.
Benefits
- Medical, Dental and Vision Plans
- Paid Holidays & PTO
- Short and Long-Term Disability
- Paid Life Insurance
- 401(k) Retirement Plan
- Employee Stock Purchase Plan
- Lithia Learning Center
- Vehicle Purchase Discounts
- Wellness Programs
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
Upload and Match Resume
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
