SERVICE ADMINISTRATOR (45759)

ARNOLD MACHINERY COMPANY • Grand Junction, CO

10d • Onsite

About The Position

No company can promise uncompromised customer satisfaction without the people to back up and deliver that promise. At Arnold, we have assembled the most comprehensive machinery support team in the western United States. There is nothing in our inventory as valuable as the associates who carry our reputation into the marketplace. With the training we provide, the Service Writer helps Arnold to keep that standing.

Requirements

• High School Degree or GED
• Candidate with an ambitious and proactive attitude, and strong work ethic
• Detail oriented with an ability to solve problems with little direct supervision
• Proficiency with Microsoft Excel & Word
• Good mathematical proficiency
• Strong mechanical background in all fuel types, with the ability to diagnosis mechanical issues, research and source parts and schematics, ability to troubleshoot complex electric problems related to forklifts and similar equipment.

Nice To Haves

• Service Writer / Admin (Material Handling)

Responsibilities

• Acting as a liaison between the customer and the dealership
• Promoting and ensuring customer satisfaction by assisting with the enhancement of labor and parts sales
• ASSIST IN THE writing up, monitoring, reviewing, and assisting with job closing
• Greet walk-in customers and take customer calls
• Accurately determine if a machine warranty applies. Advise customers of warranty status prior to performing any service. If unable to determine status due to lack of information, inform the customer that the job will be charged as revenue until information identifies it as a warranty
• Review the work schedule daily with the Service Manager to update work-in-progress (WIP) priorities, segments, parts deliveries, and completion deadlines
• Works with Service Manager to ensure that repairs are performed within the labor hours quoted or estimated to the customer
• On jobs where written authorization is not obtained prior to dispatch of a mechanic, follow up with Service Manager that the mechanic obtains a signature of the customer's representative prior to the start of the job
• Assist the Parts Manager with ordering parts, maintaining inventory control, and restocking as required
• Fill in at the parts counter with customer orders when necessary to maintain professional and timely response for parts inquiries
• Compare the final invoice with the service proposal. Verify that work accomplished is to the customer's expectations
• Assist the Service Manager with the administration of the Service Department
• Keeps the Service Manager currently informed on all matters of managerial importance
• Assist the parts manager with the administration of the parts department
• Prepare monthly and annual budgets

Benefits

• Sign-on Bonus $2000.00
• Paid Sick Leave
• Paid Vacation
• Paid Holiday
• The company currently pays 100% of the medical premium for associates and family
• Dental and Vision plans
• 401K/Roth with company match
• Quarterly and Yearly Bonus programs
• Company Stock received to associates with 5+ years of service

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED