Service Administrator

Allworth Financial • Norwood, MA

1d • Onsite

About The Position

Allworth Financial is an independent investment financial advisory firm specializing in retirement planning, investment advising, and 401(k) management. As a high-growth, private equity-backed, multi-branch Registered Investment Advisor, Allworth emphasizes client well-being and education. This role is within the Service Team, which consistently strives for service excellence. The Service Administrator provides support to Financial Advisors, going beyond day-to-day client support with a strategic approach to managing client needs, improving service processes, and supporting the financial advisory team. The ideal candidate will have extensive experience in financial services, excellent relationship-building skills, and a commitment to improving the client experience. This is a full-time, exempt role based in Norwood, MA, requiring 5 days of in-office work, with an expectation to travel to Providence for training.

Requirements

• 10+ years in the Financial Services industry, preferably at an RIA or Wealth management firm.
• Bachelor’s degree in finance, business, or a related field.
• Strong relationship management skills.
• Advanced proficiency in CRM systems, custodial platforms, and financial planning software.
• Demonstrated leadership abilities with a track record of process improvement and client satisfaction.
• Excellent communication, problem-solving, and analytical skills with a high level of accuracy and attention to detail.
• Advanced understanding of regulatory requirements for RIAs, including familiarity with SEC and FINRA guidelines.
• Excellent verbal and written communication skills.
• Ability to multi-task and prioritize work daily with frequent interruptions.
• Flexible and embraces change.
• Strong team player and approachable.
• High degree of professionalism.
• Proficient with Microsoft Office applications required.

Nice To Haves

• Advanced certifications (e.g., CFP®, CFA®) preferred.

Responsibilities

• Act as the primary liaison for clients, providing exceptional service and proactively addressing client needs and inquiries.
• Develop and nurture long-term client relationships, understanding their financial goals, preferences, and expectations.
• Anticipate client needs, manage escalated issues, and ensure timely and accurate communication.
• Work alongside advisors to educate clients on available services, online tools, and other resources to enhance their experience and engagement with the firm.
• Understand department workflows, policies, and procedures to submit requests correctly and timely.
• Report to the Service Team Lead, providing feedback, and mentoring associates within the Service teams.
• Ensure consistent, high-quality service and foster a client-centered culture.
• Implement and refine client service processes to increase efficiency and enhance the overall client experience.
• Ensure compliance with regulatory and firm standards for client communication, documentation, and account management.
• Coordinate with internal teams, including advisory and operations, to resolve complex client requests and streamline service delivery.
• Ensure accurate execution of trades, account transactions, and client distributions while maintaining strong data integrity.
• Collaborate with custodians and back-office teams to troubleshoot issues, manage account transfers, and ensure seamless account maintenance.
• Ensure a seamless onboarding experience and work with clients to set a great first impression.
• Coordinate client appointments, process requests received from advisors and clients.
• Provide notary services for client transactions.
• Achieve high quality and accuracy of work.
• Answer phone calls and emails from clients, always following up with each client's request.
• Prepare and process client paperwork.

Benefits

• Competitive base pay
• Medical: Blue Shield (PPOs and HDHP with HSA) plans and Kaiser (HMO) plans for California associates
• Dental insurance with MetLife
• Vision insurance with VSP
• Optional supplemental benefits
• Healthcare savings accounts with company contribution
• Flexible spending accounts
• Flexible working arrangements
• Generous 401K contributions
• Flexible paid time off policy (for exempt associates)
• 15 days of paid time off annually during the first three years of employment (for non-exempt associates)
• 11 Paid Holidays
• Option to participate in our Equity Purchase Program (Contract, intern, and part-time employees are not eligible)
• Future growth opportunities within the company

What This Job Offers

• Job Type: Full-time
• Career Level: Senior