Service Administrator

Cummins•Houston, TX

3d•Onsite

About The Position

We are looking for a talented Service Administrator to join our sales and service department in Houston, TX. In this role, you will make an impact by serving as the primary point of contact with customers by phone, email, and face-to-face interactions at the branch, developing positive relationships with key customers. You will identify customer’s needs, gather pertinent information, provide quotes, develop claims, prepare repair plans and provide status updates to customers on repair work. You will create complex work orders including diagnostic plans, quotes and repair plans by determining the length of repair based on parts and labor availability; reviews plan with the Service Supervisor/Team Lead prior to customer contact. You will also review work orders to ensure accuracy for invoicing and warranty, complete required training on a timely basis, and adhere to all relevant Health, Safety & Environmental policies, procedures and legislation and report any issues / incidents to their supervisor. Key Responsibilities include serving as the first point of contact with customers either on the phone or at the branch, developing positive relationships with key customers. You will assess customers needs and gather pertinent information, create basic work orders in appropriate systems, and provide some status updates to customers, as requested.

Requirements

Talented Service Administrator

Responsibilities

Serve as the primary point of contact with customers by phone, email, and face-to-face interactions at the branch, developing positive relationships with key customers.
Identify customer’s needs, gathers pertinent information, provides quotes, develops claims, prepares repair plans and provides status updates to customers on repair work.
Create complex work orders including diagnostic plans, quotes and repair plans by determining the length of repair based on parts and labor availability; reviews plan with the Service Supervisor/Team Lead prior to customer contact.
Review work orders to ensure accuracy for invoicing and warranty.
Complete required training on a timely basis.
Adhere to all our relevant Health, Safety & Environmental policies, procedures and legislation and reports any issues / incidents to their supervisor.
Serves as the first point of contact with customers either on the phone or at the branch, developing positive relationships with key customers.
Assesses customers needs and gathers pertinent information
Creates basic work orders in appropriate systems
Provides some status updates to customers, as requested