Service Administrator / Service Writer - Lowell, AR

TRANSPORT REFRIGERATION INC•Lowell, AR

1d•$23 - $30•Onsite

About The Position

Transport Refrigeration of NW Arkansas, Inc. (TRA), your local Thermo King dealer, is hiring a Service Administrator for our high-volume Lowell, AR service location. This role helps manage the entire service process - from welcoming customers and opening repair orders to coordinating with technicians, parts, scheduling, and final billing. This is a great opportunity for someone with service writer, service advisor, dealership, truck service, diesel shop, automotive, or repair order experience who enjoys a fast-paced environment and takes ownership of keeping jobs moving.

Requirements

1+ year of experience as a Service Writer, Service Advisor, or Service Coordinator, or similar role preferred.
Experience in a truck, trailer, diesel, automotive, equipment, dealership, or repair shop environment is a plus.
Strong customer service and communication skills
Ability to multitask and prioritize in a fast-paced environment.
Attention to detail and organizational skills.
Comfortable communicating with customers, technicians, parts personnel, and management.
Ability to learn service order and dealership management software.
Proficiency with Microsoft Word, Excel, and Outlook.
Basic math and billing/invoicing skills.
High school diploma or equivalent
Valid driver's license
Willingness to travel occasionally for training or cross-location support

Responsibilities

Greet customers and respond to scheduled, walk-in, and urgent service needs
Open, manage, and close repair orders (ROs) in a high-volume service environment
Gather customer concerns, repair needs, PO information, and payment requirements
Coordinate and prioritize technician jobs and monitor repair progress
Communicate job status and expectations with customers
Partner with the Parts Department to ensure parts availability and accurate parts usage
Collaborate with the Sales Team on customer communication and service needs
Review technician labor, parts, and completed repair documentation
Prepare accurate invoices and complete final billing
Process COD payments and maintain the cash drawer
Register serialized parts as required
Answer inbound service calls and route calls appropriately
Assist with weekly payroll support and other service department needs
Maintain accurate service records and customer documentation