Service Administrator

Papé Group • Kent, WA

23h • $23 - $33 • Onsite

About The Position

Pape’ Machinery is seeking a Service Administrator to join their team in Kent, WA. This entry-level position offers great upward mobility potential within a dynamic, multi-faceted role. The Service Administrator ensures customers have a positive experience with equipment repair and servicing. The role involves managing service department work, preparing repair estimates, providing customer service via phone and in person, and assisting with technician dispatching. The ideal candidate is detail-oriented, enjoys a fast-paced environment, and possesses a winning attitude.

Requirements

• Excellent computer skills including Word, Excel, Outlook, and the ability to learn internal computer systems
• Excellent communication and customer relations skills
• Excellent attention to detail, accuracy, and organizational skills
• Ability to thrive in a team

Nice To Haves

• Experience working directly with customers
• Knowledge of equipment

Responsibilities

• Managing incoming and outgoing service department work
• Preparing repair estimates
• Providing excellent service to customers in person and on the phone
• Assisting with dispatching technicians

Benefits

• Competitive pay based on your skills, training, and experience level
• 401(k) & Roth 401(k) Retirement Plans with Company Match
• Medical, Dental, Vision and Prescription Insurance
• Flexible Spending Accounts (Flex Plans)
• Life Insurance
• Short- and Long-Term Disability Insurance
• Employee Assistance Program
• Online and Instructor-Led Training
• Tuition Reimbursement for Training Programs
• Progressive Vacation Plans
• Sick Leave
• Paid Holidays

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed