Service Administrator

Cummins • Denver, CO

1d • Onsite

About The Position

The Service Administrator serves as the first point of contact for customers, promoting quality customer service and helping increase business at the branch. This role is based 100% onsite at the Colorado Springs, Colorado location and supports the Distribution business. The position handles customer inquiries, develops customer relationships, gathers information about customer needs, creates work orders, provides service updates, and maintains service documentation and customer records.

Requirements

• Strong customer service and communication skills.
• Experience creating and managing work orders.
• Ability to document customer, equipment, and service information accurately.
• Knowledge of service documentation and warranty processes.
• Significant relevant work experience or specialized skills obtained through education, training, or on-the-job experience.
• High school diploma, certificate of completion of secondary education, or equivalent experience that meets applicable regulations.
• May require licensing for compliance with export controls or sanctions regulations.

Responsibilities

• Serve as the first point of contact with customers by phone or at the branch.
• Develop positive relationships with key customers.
• Assess customer needs and gather pertinent information.
• Create basic work orders in appropriate systems.
• Provide status updates to customers as requested.
• Maintain accurate service documentation and customer records.
• Handle customer concerns and escalate technical issues appropriately.

Benefits

• 401(k) Retirement Savings Plan
• Cash Balance Pension Plan
• Medical, dental, and life insurance
• Health Savings Account
• Domestic Partners Coverage
• Personal and professional benefits

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED