Service Administrator
Robert H. Hoover & Sons•Toms River, NJ
•$18 - $23•Onsite
About The Position
The Service Administrator supports the Service Department with basic office and administrative tasks. This position helps keep records organized, enters information into company systems, assists with repair orders, answers calls, and helps customers and team members with service-related questions. This is an entry-level position for someone who is organized, dependable, and willing to learn.
Requirements
- High school diploma or equivalent preferred.
- Basic computer skills, including typing, email, and data entry.
- Good phone, customer service, and communication skills.
- Ability to stay organized and pay attention to details.
- Willingness to learn service department processes and company systems.
- Dependable attendance and ability to work well with customers and team members.
Nice To Haves
- Previous office, customer service, or clerical experience.
- Experience using Microsoft Office, email, or basic business software.
- Interest in learning about service department operations.
- Familiarity with CDK, Reynolds, etc. systems a plus.
Responsibilities
- Provide general administrative support to the Service Department by helping with records, repair orders, customer information, invoices, warranty paperwork, filing, and other daily office tasks.
- Enters and updates customer, vehicle, equipment, and service information in company systems.
- Helps create, update, and close repair orders.
- Assists with scheduling service appointments and providing updates to customers and team members.
- Helps process invoices, purchase orders, and customer paperwork.
- Assists with warranty paperwork and follows up on basic warranty information as directed.
- Files, scans, copies, and organizes service documents and records.
- Answers phone calls, takes messages, responds to basic questions, and directs calls to the correct person.
- Helps prepare simple reports, lists, and service-related documents.
- Keeps the work area organized and follows company procedures.
- Performs other administrative duties as assigned by the Service Manager.
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- Life/AD&D insurance
- Paid holidays
- Vacation
- Sick time
- 401(k) plan with company match
- Paid training
- Uniforms
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
