Service Administrator/Field Dispatcher

DYNAMIC EQUIPMENT GROUP•Fort Myers, FL

About The Position

Are you a highly organized, customer-focused professional who thrives in a fast-paced environment? We’re looking for a Service Administrator/Field Dispatcher to be the vital link between our customers and our Service Department. If you enjoy keeping operations running smoothly, solving problems, and providing top-tier support, this could be the role for you! What You’ll Do As a Service Administrator/Field Dispatcher, you’ll be a key player in supporting the daily operations of our Service Department. Your responsibilities will span across customer service, job scheduling, work order management, and coordination of shop and field service activities including repair and reconditioning of the new and used trade-in equipment, field service and delivery or vehicle functions. Other key responsibilities are as follows: Handles phone calls, advises customers of technical problems, scheduling customer service needs, planning assigned jobs to work orders containing job information and specifying job instruction, identifying customers and machines Assists in the appraisal and quotes of repair work coming into the shop and discusses with service manager the service required, both in parts and labor Assists in scheduling shop assignments, field service work, and truck requirements for pickup and delivery of equipment Assists in establishing or adjusting work procedures to meet schedules and deadlines Assists in opening and closing of work orders to ensure timely closing to meet personal and company goals Supervises all shop activities when Service Managers is away from the branch Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions. What You'll Bring To The Table Please note this job posting is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. Dynamic is proud to be an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. Successful candidate must consent to a drug test and pass a background check upon accepting this position and prior to their start date. This posting is not intended to be an all-inclusive list of duties and responsibilities but constitutes a general definition of the position’s scope and function. Physical demands Able to occasionally lift and/or move up to 50 pounds Prolonged periods of sitting at a desk, working on a computer and telephone. Must be willing and able to work outside on occasion with walking, bending, squatting, crouching, and reaching as required Why Join Our Dynamic Team? We are building a high-performance team that values collaboration, hands-on leadership, and clear pathways for career advancement in the equipment industry. Dynamic Equipment offers a premier benefits package designed to support your health, wealth, and future -- Competitive Compensation: Pay scales aligned directly with your expertise Comprehensive Health: Choice of three medical plans, plus dental, vision, and Hospital Stay (Indemnity) coverage Wellness & Care: 100% company-paid TeleHealth, Employee Assistance & Work-Life Balance Program and a complimentary Wellness Program—comprehensive support at your fingertips Financial Security: 100% company-paid Short-Term Disability, Life, and AD&D (Accidental, Death and Dismemberment) insurance. Voluntary Life Insurance add-on options available for you and your dependents Future-Focused: Immediate vesting on 401(k) and HSA—both featuring a generous company match Work-Life Balance: Paid holidays and PTO with up to 40 hours of annual rollover Field Ready: Company-provided uniforms plus annual tool and boot reimbursements for eligible roles Ready to Take the Next Step? If you're looking to grow your career in a customer-focused environment, apply today and take your career to the next level with the Dynamic Equipment.

Requirements

High School diploma
Compact and heavy equipment experience or two years of mechanical experience as a service technician, heavy equipment industry or similar experience
Intermediate computer skills and familiarity with Windows applications
Willingness and ability to quickly learn software systems
Ability to interpret a variety of instruction either written, oral, diagram or schedule form

Responsibilities

Handles phone calls, advises customers of technical problems, scheduling customer service needs, planning assigned jobs to work orders containing job information and specifying job instruction, identifying customers and machines
Assists in the appraisal and quotes of repair work coming into the shop and discusses with service manager the service required, both in parts and labor
Assists in scheduling shop assignments, field service work, and truck requirements for pickup and delivery of equipment
Assists in establishing or adjusting work procedures to meet schedules and deadlines
Assists in opening and closing of work orders to ensure timely closing to meet personal and company goals
Supervises all shop activities when Service Managers is away from the branch

Benefits

Competitive Compensation: Pay scales aligned directly with your expertise
Comprehensive Health: Choice of three medical plans, plus dental, vision, and Hospital Stay (Indemnity) coverage
Wellness & Care: 100% company-paid TeleHealth, Employee Assistance & Work-Life Balance Program and a complimentary Wellness Program—comprehensive support at your fingertips
Financial Security: 100% company-paid Short-Term Disability, Life, and AD&D (Accidental, Death and Dismemberment) insurance. Voluntary Life Insurance add-on options available for you and your dependents
Future-Focused: Immediate vesting on 401(k) and HSA—both featuring a generous company match
Work-Life Balance: Paid holidays and PTO with up to 40 hours of annual rollover
Field Ready: Company-provided uniforms plus annual tool and boot reimbursements for eligible roles

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