Rental Field Service Dispatcher

Yancey Bros. Co.

11d

About The Position

As the Rental Field Service Dispatcher, you will be the point of contact for the
Rental Field Service Technician, Manager and Customer.  You will be responsible
for scheduling, ordering parts, invoicing and keeping all parties involved
updated on the state of repairs.

To be successful in this position you should be able keep accurate records and
provide guidance to customers, technicians, and management with regards to the
status of repairs. You should possess a strong sense of urgency and desire to
provide superior customer service. Being able to work as a team and well under
pressure is also highly desirable.

Requirements

• High school diploma or equivalent required.
• 2 – 3 years’ experience as Service Technician
• Knowledge of DOT, OSHA and MSHA rules and regulations
• Computer skills (software and internet usage)
• Experience working with GA Port Authority
• On call 24/7/365
• Valid driver license

Nice To Haves

• Prior experience with SIS, DBS, ET (CATERPILLAR systems)

Responsibilities

• Be point of contact for all field service repairs.
• Schedule all repairs. Order parts as needed.
• Quote repairs as needed.
• Open and close work orders.
• Search for service letter, product updates, and additional repairs.
• Monitor life day labor and work in process through Service Link.
• Maintain average life day labor 10 days or less for invoicing.
• Use modern for daily customer communication and customer updates.
• Communicate with customer upon job completion.
• Participate in required safety program and work in a safe manner.
• Additional duties as assigned by manager.

Benefits

• Competitive Pay
• Individual Bonus Opportunities Available
• Technician Tool Allowance
• 401k Plan Strong Company Match
• Employee Profit Sharing
• Financial Wellness Coaching
• Medical, Vision, Dental Insurance
• Prescription Drug Coverage
• Flexible Spending Accounts
• Short & Long Term Disability
• Group Life Insurance
• Paid Holidays
• Paid Sick Leave
• Tuition Reimbursement
• Ongoing Training
• Advancement Opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED