Field Service Dispatcher

Papé Group

1d•$20 - $26

About The Position

FIELD SERVICE DISPATCHER: Are you a detailed-oriented person who thrives in a busy environment? Do you enjoy working with a wide variety of teammates and customers to accomplish a shared goal? If you answered yes to these questions, we would love to hear from you! Pape’ Material Handling, the premier capital equipment dealer in the West, is seeking a Service Dispatcher to join their team. At Pape’, we invest in your growth. From robust training programs to continuous support, we equip our team members with the tools to succeed. In return for your hard work, we offer competitive compensation, exceptional benefits, and a strong work-life balance designed to support you and your family. Make a difference. Grow your career. Join the Pape’ Team! WHAT YOU’LL DO: As our Service Dispatcher, you will ensure that our field and periodic maintenance technician crew are scheduled and prioritized in an effort to best serve our customers. Every day you will manage the scheduling of technicians, monitor service work in process, open work orders, interact with customers, and more! To thrive in this role, you must love detail and order, have a customer service mindset, and enjoy a fast-paced environment.

Requirements

Excellent communication, customer relations, and data entry skills.
Computer proficiency, including experience with Excel and Word.

Nice To Haves

Technical knowledge of equipment and dispatching experience is preferred.

Responsibilities

ensure that our field and periodic maintenance technician crew are scheduled and prioritized
manage the scheduling of technicians
monitor service work in process
open work orders
interact with customers