Rental Field Service Dispatcher

Yancey Bros. Co.•Dacula, GA

17h

About The Position

As the Rental Field Service Dispatcher, you will be the point of contact for the Rental Field Service Technician, Manager and Customer. You will be responsible for scheduling, ordering parts, invoicing and keeping all parties involved updated on the state of repairs.

Requirements

High school diploma or equivalent required.
2 – 3 years’ experience as Service Technician
Knowledge of DOT, OSHA and MSHA rules and regulations
Computer skills (software and internet usage)
Experience working with GA Port Authority
On call 24/7/365
Valid driver license

Nice To Haves

Prior experience with SIS, DBS, ET (CATERPILLAR systems)

Responsibilities

Be point of contact for all field service repairs.
Schedule all repairs.
Order parts as needed.
Quote repairs as needed.
Open and close work orders.
Search for service letter, product updates, and additional repairs.
Monitor life day labor and work in process through Service Link.
Maintain average life day labor 10 days or less for invoicing.
Use modern for daily customer communication and customer updates.
Communicate with customer upon job completion.
Participate in required safety program and work in a safe manner.
Additional duties as assigned by manager.

Benefits

Yancey Bros Co offers a full benefits package that includes aggressive compensation levels, technician tool allowances, full medical, vision and dental coverage, employee wellness programs, paid vacations and more.
Competitive Pay Structure
Compensation: Competitive Pay
Individual Bonus Opportunities Available
Technician Tool Allowance
401k Plan
Strong Company Match
Employee Profit Sharing
Financial Wellness Coaching
Employee Wellness Program
Medical, Vision, Dental Insurance
Prescription Drug Coverage
Flexible Spending Accounts
Short & Long Term Disability
Group Life Insurance
Personal Time Off
Paid Holidays
Paid Sick Leave
Career Development
Tuition Reimbursement
Ongoing Training
Advancement Opportunities