Service Administrative Operations Lead
About The Position
We are looking for a highly organized, proactive, and dependable Service Administrative Operations Lead to support the day-to-day operations of our dealership's Service Department. This is a key administrative leadership position responsible for keeping several important areas of the Service Department organized and running efficiently, including our Service Call Center, loaner vehicle program, accounting schedules, customer follow-up, and departmental administrative processes. The ideal candidate is someone who takes ownership, follows through, catches details others may miss, and is comfortable managing multiple priorities in a fast-paced dealership environment.
Requirements
- Previous automotive dealership, service department, administrative, or office leadership experience preferred.
- Strong organizational and time-management skills.
- Excellent verbal and written communication skills.
- Strong attention to detail and accuracy.
- Ability to manage multiple priorities and frequent interruptions.
- Strong problem-solving skills and good judgment.
- Comfortable holding others accountable and following through on assignments.
- Strong computer skills with the ability to learn dealership systems and software.
- Professional, dependable, and customer-focused.
- Ability to work independently while collaborating effectively with multiple departments.
Nice To Haves
- Takes ownership, follows through, catches details others may miss.
- Comfortable managing multiple priorities in a fast-paced dealership environment.
- Naturally keeps things organized, follows up, solves problems, and makes sure nothing falls through the cracks.
- Accountable, adaptable, detail-oriented, and comfortable taking ownership of important processes.
- Enjoys working with people while also being comfortable managing schedules, records, reporting, vehicles, and administrative details.
Responsibilities
- Oversee the daily operation and performance of the Service Call Center.
- Support, train, and provide accountability for Call Center personnel.
- Monitor appointment scheduling, incoming calls, customer communication, and follow-up.
- Work closely with Service Advisors and management to ensure effective communication and a positive customer experience.
- Oversee the administration and daily operation of the dealership's loaner vehicle program.
- Maintain accurate records for loaner agreements, deposits, mileage, fuel, vehicle condition, and availability.
- Ensure Hyundai loaner reimbursements are submitted and properly accounted for.
- Monitor compliance with dealership loaner policies and procedures.
- Maintain and review Service Department accounting schedules and administrative records.
- Follow up on outstanding items and work with Service Management and Accounting to resolve discrepancies.
- Maintain accurate, organized documentation and departmental records.
- Assist Service Management with reporting, tracking, special projects, and daily administrative needs.
- Serve as a central administrative resource for the Service Department.
- Coordinate with Service, Parts, Accounting, Sales, and dealership management.
- Identify opportunities to improve processes, organization, efficiency, and customer service.
- Assist with customer concerns and ensure unresolved issues receive appropriate follow-up.
- Maintain confidentiality of customer, employee, financial, and dealership information.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
