Service Administrative Assistant

ARK Systems•Columbia, MD

39d

About The Position

At ARK Systems, we pride ourselves on delivering exceptional service and creating a positive experience for our clients. We are an established Security Systems and Design company seeking a motivated and organized Service Administrative Assistant to join our team. If you are a detailed-oriented professional with a passion for providing outstanding administrative support, we want to hear from you. What you bring: Attention to detail in drafting, typing and proofing materials, establishing priorities, and meeting deadlines. A positive and respectful attitude and maintain good working relationships with management staff and employees. Analytical ability in order to gather and summarize data, find solutions to various administrative problems and prioritize work Must have knowledge of office administrative procedures and operation of standard office equipment, at a level generally acquired through 3+ years related experience. Good oral/written communication skills are necessary. Must be able to work in a high volume/fast-paced environment and handle multiple tasks.

Requirements

Associates degree or equivalent experience and knowledge is required.
Minimum of 3 years experience
Must have knowledge of office administrative procedures and knowledge of operation of standard office equipment, at a level generally acquired through 3+ years related experience.
Good oral/written communication skills are necessary.
Must be able to work in a high volume/fast paced environment and handle multiple tasks.
Should be comfortable answering a phone and making calls for possible entirety of shift.
Must be able to lift up to 20 pounds at times.

Responsibilities

Receives and processes calls for service/repair/ proposals from customers. Provides limited technical support to customers when needed.
Assists in review certification reports for noted deficiencies found during routine testing
Research pricing, prepare proposals, and obtain customer approval as required
Schedule/ coordinate with service dispatch for technician to complete approved work
Coordinate with third party vendors when necessary to acquire applicable pricing and technical assistance.
Address customer concerns and complaints and have the ability to resolve the matters in the best interest of the customer and the company or send it to management for resolution.
Process material requisitions for service related work
Open and closes work orders, update customer notes, etc.
Assist with communications with field staff as needed
Assist with Service invoicing
Customer support and satisfaction liaison
Possess the ability to work harmoniously within the service area and provide administrative customer support functions of all types and levels.
All other duties as assigned