Service Administrative Assistant

Aqua Blue Pools•Charleston, SC

4d•Onsite

About The Position

Our Service Administrative Assistant will be the main point of communication with customers contacting our office. You will resolve developing problems that our clients might face with precision and competence. Your main roles in this position is effective communication and administration with our customers and field personnel. The best representatives are genuinely delighted to help customers. They’re tolerant, empathetic, and intensely communicative. They can put themselves in their clients’ shoes and advocate for them when necessary. They're confident at troubleshooting and investigating if they don’t have enough information to address and resolve any issues that may arise. Your goal will be to ensure exceptional service standards, keep detailed records, and sustain a high level of customer communication and satisfaction - and internal company communication as well. If this describes you, please apply.

Requirements

Proven customer support experience or experience as a client service representative
Track record of not just reaching, but exceeding customer communication requirements
Strong phone administration skills and active listening capabilities
Strong experience with data entry systems and practices
Customer orientation and capacity to adapt/respond to different types of personalities
Exceptional communication and presentation skills - oral and written
The ability to multi-task, prioritize, and control time effectively is a must for this position
Ability to work under pressure in a high-volume, fast-paced environment
Team player who always maintains a positive attitude
Ability to interact with clients and co-workers in a respectful and polite manner
Experience working with Microsoft Suite and Google Docs
Ability to navigate between multiple databases
High school degree minimum

Responsibilities

Handle high amounts of incoming calls
Identify and evaluate customers’ needs to deliver satisfaction
Build sustainable relationships of trust through open and interactive discussions with customers and our field personnel
Provide accurate, valid, and comprehensive information by using company approved methods/tools
Manage complaints and collaborate with your team to provide proper solutions and options within the time limits; follow up to secure resolution
Keep records of interactions with customers and team members.
Process customer accounts, and maintain accurate and up to date information
Follow communication procedures, guidelines, and maintain records
Go the extra mile to engage customers