Automotive Service Administrative Assistant

Crossroads Automotive Group • Wake Forest, NC

3d • Onsite

About The Position

At Crossroads Nissan of Wake Forest, providing truly exceptional customer experiences is our top priority! As a part of our team as a Service Administrative Assistant, you will be one of our valued band ambassadors responsible for nurturing existing customer relationships, while creating new relationships to help grow our service department! Represent the dealership with pride and enthusiasm, greeting all customers that walk in the door Provide essential administrative and clerical support tasks to the service department Answer incoming calls to schedule service appointments, answer customer questions or direct calls to the appropriate department Act as a back up to the main receptionist on a multi-line phone system, and assist with other duties deemed by management. Conduct outbound calls, emails and text messages to include but not limited to: following up with customers on their appointments, declined services, missed appointments, anticipated service needs, manifest list, special order parts and special offers from the dealership Manage online appointments and service lead requests Meet or exceed monthly service appointment, and KPI goals Assist in some accounting duties such as the daily bank deposits Prepare documents for scanning

Requirements

• 2+ years of customer service experience is required
• This position requires day/evening and Saturday flexibility
• Strong written and verbal communication skills
• Ability to handle customer issues timely and effectively
• Computer proficiency with Microsoft Office Suite and Google Suite is required
• Must be able to successfully pass background check, pre-employment drug screen and MVR check

Nice To Haves

• 1+ year of automotive dealership experience is preferred
• Knowledge of service, repair and maintenance is a plus!
• Familiarity with dealership software such as Reynolds, myKaarma, and CDK is a plus!

Responsibilities

• Represent the dealership with pride and enthusiasm, greeting all customers that walk in the door
• Provide essential administrative and clerical support tasks to the service department
• Answer incoming calls to schedule service appointments, answer customer questions or direct calls to the appropriate department
• Act as a back up to the main receptionist on a multi-line phone system, and assist with other duties deemed by management.
• Conduct outbound calls, emails and text messages to include but not limited to: following up with customers on their appointments, declined services, missed appointments, anticipated service needs, manifest list, special order parts and special offers from the dealership
• Manage online appointments and service lead requests
• Meet or exceed monthly service appointment, and KPI goals
• Assist in some accounting duties such as the daily bank deposits
• Prepare documents for scanning

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 1,001-5,000 employees