Service Admin/Service Clerk

D'Addario Auto Group • Shelton, CT

20h • Onsite

About The Position

We are seeking a professional & enthusiastic Full Time Service Administrator/Service Clerk for D'Addario GMC/Buick/Cadillac. We are a family owned and operated Auto Group for over 50 years, located in Shelton, CT. Schedule (subject to change) Business Hours: Monday/Tuesday/Wednesday/Friday 8am-6pm, Thursday 8am-7pm, Saturday 8am-4pm. Pay Rate: $17.00/hr.-$22.00/hr. based on experience.

Requirements

• High School Diploma or equivalent
• Valid Connecticut driver’s license with a clean record
• Background check and drug screen required prior to hire
• 1-2 years’ experience in a customer service orientated environment required.

Nice To Haves

• Prior Dealership experience a plus, not required
• You enjoy working with people and have a passion for teamwork!
• Friendly, positive attitude with high energy able to work in a fast-paced environment
• Has a strong desire for growth and passion for individual development
• Good attention to detail and constant follows up with customers and the Service Department
• Flexible and willing to support other members of the Service Team

Responsibilities

• Cover service clerk office as needed
• Answer incoming phone calls
• Accept payments for Service/Parts customers
• Receipt in money
• Additional clerical responsibilities as instructed
• Prepare coffee at 8am for Service Lounge and as need throughout the day
• Work alongside Service Advisors and near Service Technicians in our GM Service Department
• Answer phone calls from customers
• Provide customers helpful recommendations
• Schedule service appointments
• Take detailed notes and strive to solve customer concerns
• Follow up with Advisors on Customer Concerns/New Appointments
• Call back customers to confirm appointments
• Track rental cars and communicate with Service Manager
• Close some internal or warranty repair orders as needed
• Take on additional tasks as needed to support Service Advisors
• Write RO's, sell to Customers, Grow our Brand
• Handle some clerical responsibilities for the Service Department

Benefits

• Competitive Hourly Pay
• Medical Plan (dental and vision options)
• 401K Savings Plan
• Basic Life Insurance
• Opportunities for Advancement
• Work-Life Balance
• You would work in a clean State-of-the-art service center with the most modern equipment
• You’d be in a family-owned dealership where your good work is recognized and valued
• You’d receive training and coaching support for your continuous improvement

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED