Service Admin Assistant

Stevens Point Auto Center•Stevens Point, WI

About The Position

Stevens Point Auto Center is seeking a detail-oriented Admin Assistant to support warranty claim processing and administration within its Automotive Service Department. The role ensures claims are accurately documented, submitted within required timelines, and coordinated with manufacturers, suppliers, and internal teams. The dealership emphasizes employee contribution to its success and aims to continue delivering the service and value expected by its community.

Requirements

High school diploma or equivalent.
Strong attention to detail and accuracy.
Excellent organizational and time-management skills.
Strong analytical and problem-solving abilities.
Good communication and interpersonal skills.
Proficiency in Microsoft Office.
Ability to manage multiple claims and priorities in a fast-paced environment.
Valid driver's license and satisfactory driving record.
Willingness to submit to a pre-employment background check and drug test.

Nice To Haves

Good understanding of automotive warranty policies and procedures.

Responsibilities

Process and submit automotive warranty claims accurately and within required timelines.
Review claim documentation to ensure required information and supporting documents are complete.
Maintain organized, up-to-date records of warranty claims and related documentation.
Liaise with vehicle manufacturers, suppliers, and internal teams to resolve claim-related issues.
Track claim status and follow up on pending or rejected claims.
Coordinate with service and workshop teams to ensure accurate claim submissions.
Stay updated on manufacturer warranty policies, procedures, and claim requirements.
Perform other administrative duties as assigned.