Service Acct Engineer III
About The Position
The premier position within submeter operations displaying advanced knowledge of all submetering systems, application to support our client’s utility expense recovery efforts while connecting the investment vs. a financial return. This position serves in a collaborative capacity with clients, working closely with them to develop an understanding of their submeter systems and instances where the submeter system does not exist, teaching the benefits within the offering to learn that a submeter is the best measure for actual consumption and the most effective way to drive towards 100% recovery on consumption. This position drives and manages all submeter services through a combination of direct responsibilities, strategic interdepartmental partnerships and intradepartmental resources. The Service Account Engineer III will apply experience and knowledge to provide training, guidance, and support our clients. He/She will be the role model for the department by maintaining a high level of professionalism, answering questions posed by our clients, the submeter team and/or other departments and will utilize his/her skills and talent to forge strong, collaborative partnerships both internally and externally.
Requirements
- Expert in Submetering systems, resident billing with an intermediate understanding of computer networking
- College Degree, or High School Diploma and relevant experience required
- Excellent interpersonal skills, and written/verbal communication skills required
- Strong organizational skills, and a high level of attention to detail required
- Ability to work well under pressure in a fast-paced environment dealing with complex issues on an on-going basis required
- Strong working knowledge of MS Office (Outlook, Excel, Word, PowerPoint)
- Must be self-motivated, and able to work both independently and in a group
- Must be deadline driven, and goal oriented
- Must have an affinity for troubleshooting and problem solving
Nice To Haves
- Project management experience preferred
- Experience in property management and/or utility fields preferred
Responsibilities
- Dedicated resource to the TOP 5% of submetered clients to be the expert in analyzing expense recovery trends, offering ROI based investment solutions to increase and/or sustain NOI
- Dedicated resource for the Strategic Account Manager on the assigned account to deliver exceptional service to support all billing issues or resident complaints regarding sub-metered issues
- Conducts extensive research and data collection to identify client’s source of risk, loss and costs
- Compiles facts from on-site visits and various reports and databases to assess existing processes/practices, determine severity/frequency of problems, and identify solutions to present to the client to address service needs
- Actively participates in weekly or monthly client meetings to understand needs, review opportunities to support expense recovery and prepare a capital plan for next fiscal year investment (prepare, plan and execute)
- Manage projects to deadline, working collaboratively with clients and internal departments to accomplish objectives and communicate status updates effectively to all stakeholders
- Responsible for scheduling, overseeing and releasing the installation (Retro Fit) or upgrading of a property’s submetering system
- Communicate consistently in a clear and concise way, and adapt to client-specific needs by providing options/alternative solutions
- Organizes data into report formats which can be presented to internal and external clients
- Supports processes for invoicing, billing and other financial services that will ultimately drive efficiency and support our clients
- Forge strong relationships and collaborative partnerships with new and existing client contacts, as well as internal stakeholders and Submeter team members
- Collect any necessary due diligence from the client, including prior biller information and submeter information (typically needed for a retrofit project)
- Support VP, Energy Management in becoming a resource to educate/sell existing clients about energy management products and services
- Assist with special projects as requested, including custom reports and special data requests and/or explanations
- Make recommendations on process improvement that will aid the department in meeting its goals and objectives
Benefits
- Health, dental, and vision insurance.
- Retirement savings plan with company match.
- Paid time off and holidays.
- Professional development opportunities.
- Performance-based bonus based on position.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
High school or GED
