Service Accounts Coordinator

Vector Security•Gainesville, VA

20d•Onsite

About The Position

Vector Security is seeking a Service Accounts Coordinator to join their team. This role involves generating estimates and proposals for client approval on work orders that exceed the initial scope. The coordinator will also process and update work orders that are temporarily not billable to ensure compliance or gain approval for billing. A key part of the role includes working with Accounts Receivable and Collections to resolve customer disputes and facilitate successful invoicing. Vector Security emphasizes a culture of thinking big, doing the right thing, and making a difference.

Requirements

High School Diploma or equivalent.
1-2 years' experience in Call Center or Customer Service Industry.
Attention to Detail: Research and analyze details of site history, customer requirements, and billing.
Analytical Skills: Provide resolutions for progression of service tickets.
Communication & Interpersonal Skills: Communicate regularly with customer and internal teams to provide updates and feedback.
Ability to Work Independently: Able to make independent decisions regarding estimated time needed to complete the service job.
Adaptability: Learning new customer requirements and contract changes.
Time Management: Prioritize job tasks and deliver efficiencies.

Responsibilities

Review flagged service work orders for work performed and additional work required to evaluate pricing against customer approved not-to-exceed (NTE) values.
Write and submit to clients estimates for approval to increase the authorized billing value for the work order.
Revise estimates as needed to comply with customers approved scope of work or to answer client questions or requests for clarification.
Process approvals to proceed with work for flagged work orders.
Process rejections of estimates to halt work and proceed with billing on completed scope.
Follow up with customer on site status and work order completion information to support invoicing efforts.
Coordinate with customer contacts and Accounts Receivable regarding outstanding/unpaid invoices.
Review disputed or flagged invoices for accuracy and ensure that what the customer is being billed is correct based on service agreements and work performed.
Write and submit to clients requests to increase the not-to-exceed value for completed work when invoice value exceeds customer pre-authorized values.
Reconcile 3rd Party software work orders to comply with invoice upload requirements.
Work with Service Billing team to adjust invoice calculation when required for successful invoice processing.