Service Account Representative- Mason, OH

Convergint Career•Mason, OH

5d•Onsite

About The Position

Convergint is looking for a full-time, enthusiastic, results-driven, and forward-thinking Service Account Representative to join our amazing culture. As a Service Account Representative, you are part of a dynamic team that allows you to grow as Convergint grows. This role is ideal for someone with a passion for providing world-class service to customers, colleagues, and communities, who possesses integrity, a commitment to growth, accountability, and delivering results. Convergint offers a positive culture that embraces equal opportunity and allows everyone to be the best version of themselves at work and home. With 20 years of proven growth and exceptional performance, Convergint's mission is to be our customer's best service provider. Our company was built upon a solid foundation of 10 Values and Beliefs which drive our unmatched culture, making us the #1 global, serviced-based systems integrator in the industry. We take great pride in protecting the lives and assets of our customers and their communities with the solutions we provide.

Requirements

Exceptional telephone and personal customer service skills and ability to work under pressure.
Exceptional customer focus and ability to work under pressure; ability to anticipate and seek to meet the needs and wants of the customer without being prompted.
Excellent Microsoft Outlook, Excel, and Word skills.
Basic financial knowledge and skills—ability to understand basic financials such as accounts receivable/payable, purchase orders, work orders, etc.
Solid organizational skills and the ability to handle multiple projects tasks simultaneously.
College degree, trade school or equivalent experience
3-5 years field, dispatch, sales, administrative or equivalent experience

Nice To Haves

1 year construction industry environment

Responsibilities

Manage service delivery to assigned accounts.
Provide full support of Customer Support Program including: scheduling work, tracking costs, tracking contract renewals, invoicing, contract bookings, and contract renewals.
Schedule and follows up on all monthly maintenance customer accounts – this includes ensuring timely communication with contract customers, key customers and sub-contractors.
Meet monthly to discuss expiring contracts and to review upcoming preventative maintenance (PM) visits.
Attend regular customer meetings to review the current status of accounts.
Performs other duties and responsibilities as requested or required.