Service Account Representative- Mason, OH
About The Position
Convergint is looking for a full-time, enthusiastic, results-driven, and forward-thinking Service Account Representative to join their amazing culture. As a Service Account Representative, you will be part of a dynamic team that allows you to grow as Convergint grows. The company mission is to be their customer's best service provider, realizing the importance of diversity in achieving that goal. Their company was built upon a solid foundation of 10 Values and Beliefs which drive their unmatched culture, making them the #1 global, serviced-based systems integrator in the industry. They take great pride in protecting the lives and assets of their customers and their communities with the solutions they provide.
Requirements
- Exceptional telephone and personal customer service skills and ability to work under pressure.
- Exceptional customer focus and ability to work under pressure; ability to anticipate and seek to meet the needs and wants of the customer without being prompted.
- Excellent Microsoft Outlook, Excel, and Word skills.
- Basic financial knowledge and skills—ability to understand basic financials such as accounts receivable/payable, purchase orders, work orders, etc.
- Solid organizational skills and the ability to handle multiple projects tasks simultaneously.
- College degree, trade school or equivalent experience
- 3-5 years field, dispatch, sales, administrative or equivalent
Nice To Haves
- 1 year construction industry environment
Responsibilities
- Manage service delivery to assigned accounts.
- Provide full support of Customer Support Program including: scheduling work, tracking costs, tracking contract renewals, invoicing, contract bookings, and contract renewals.
- Schedule and follows up on all monthly maintenance customer accounts – this includes ensuring timely communication with contract customers, key customers and sub-contractors.
- Meet monthly to discuss expiring contracts and to review upcoming preventative maintenance (PM) visits.
- Attend regular customer meetings to review the current status of accounts.
- Performs other duties and responsibilities as requested or required.
Benefits
- 10 Company Holidays and Paid Time Off starting at 13 days annually
- Fun & Laughter Day Off
- Medical, Dental & Vision Plan
- Life insurance & Disability Plan
- Wellness Program
- 401K Matching Plan
- Colleague Assistance Program
- Tuition reimbursement
- Competitive salary and compensation plan
- Vehicle reimbursement plan or company vehicle
- Corporate Social Responsibility Day
- Cell phone reimbursement (if applicable)
- Paid parental leave
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
