Service Account Manager

Apollo Mechanical Contractors•Spokane, WA

32d•$70,000 - $90,000

About The Position

The Service Account Manager will be responsible for the client relations along with small projects and repairs of the Service department.

Manage client relationships to ensure customer satisfaction
Participate and schedule face to face meetings with all customer base with appropriate intervals
Quote proposals and negotiate contracts with customers using an established process
Meet with client to ensure that they are satisfied with services and project delivery objectives
Prepare and present technical project and repair proposals
Manage small service projects that reflect are like/like replacements and repairs
Assist sales manager in development of future sales opportunities
Build rapport with all service accounts; explaining Apollo service capabilities; overcoming objections; managing contracts for scope, costs, and revenues.
Promote and sell the company's capabilities to all existing and new clients.
Review costs and profit margins on PMA's, projects, and repairs to manage profitability goals for each client
Review and negotiate all PM agreements for annual pricing increases
Research for potential service enhancements or modifications to meet ever-changing needs of customer base
Assemble estimates, budgets, and proposals for service-related projects
Ensure the highest quality of customer & field staff relationships
Support sales team with customer leads and direction
Coordinate with dispatch to schedule HVAC, Plumbing, and Control Technicians.
Cultivate new clients