Service Account Manager
About The Position
Manage assigned service customer accounts, meet or exceed financial targets, and provide outstanding customer satisfaction and retention. Manage time between on-site/off-site customer interactions and back-office responsibilities. Understand the company’s entire service and product portfolio to best advise customers and ensure they meet their business goals. Identify customer needs and make prioritized recommendations for service agreement adds, upgrades, and escalations. Develop service delivery plans with the customer to provide service agreement scope of work. Participate in the development of a master schedule to deliver service for all customers in the service area. Lead quality assurance activities that will support service agreement renewals.
Requirements
- Fire-specific NICET Level 1 certification required
- Excellent organizational and interpersonal skills
- Experience with National Fire Protection Association codes, including Fire Alarm, Fire Suppression, and Sprinkler
- Proficient in Microsoft Office and business software systems
- Effective communication skills, both verbal and written
- Possess valid CA driver’s license
Nice To Haves
- NICET Level II preferred
Responsibilities
- Manage assigned service customer accounts
- Meet or exceed financial targets
- Provide outstanding customer satisfaction and retention
- Manage time between on-site/off-site customer interactions and back-office responsibilities
- Understand the company’s entire service and product portfolio to best advise customers and ensure they meet their business goals
- Identify customer needs and make prioritized recommendations for service agreement adds, upgrades, and escalations
- Develop service delivery plans with the customer to provide service agreement scope of work
- Participate in the development of a master schedule to deliver service for all customers in the service area
- Lead quality assurance activities that will support service agreement renewals
Benefits
- Competitive salary based on qualifications
- Paid time off plan and holidays
- 401(k) matching
- Short-term and long-term disability
- Medical, dental, and vision plans with options
- Life insurance
- Company cell phone, laptop, and vehicle
- Professional career development opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
