Service Account Manager

Hays Electrical Services•Houston, TX

About The Position

The Electrical Service Account Manager is responsible for driving revenue growth and client retention within Hays Electrical Services’ commercial service division. This role serves as the primary point of contact for assigned accounts, coordinating electrical service work while developing long-term client relationships. The Account Manager identifies service opportunities, prepares proposals, and ensures a high level of customer satisfaction through effective communication and project coordination.

Requirements

3–5 years of experience in electrical service account management or a related field.
Working knowledge of National Electrical Code (NEC), local electrical codes, and construction methods.
Strong interpersonal, negotiation, and client relationship management skills.
Proficiency in Microsoft Office.
Ability to manage multiple, fast-paced service projects simultaneously while maintaining accuracy and responsiveness.

Nice To Haves

Familiarity with Bluebeam and Accubid preferred.

Responsibilities

Build, maintain, and expand long-term relationships with commercial service clients.
Actively pursue new business opportunities within existing and prospective accounts.
Identify opportunities for electrical service, repairs, maintenance, and system upgrades.
Prepare and present service proposals, pricing, and service agreements.
Serve as the liaison between clients, service technicians, and internal teams.
Coordinate and manage multiple service calls to ensure timely, high-quality execution.
Conduct on-site meetings, walkthroughs, and inspections to assess scope and client needs.
Support accurate scoping and solution development for service and repair work.
Track account performance and service-related revenue.
Manage budgets for small service projects, review and approve invoices, and support profitability goals.