Service Account Manager

Panasonic • Phoenix, AZ

13d • Onsite

About The Position

You will develop relationships with the decision makers of companies for HVAC/R contracting opportunities. Listen to their needs and develop programs and/or projects to fulfill their needs. You will lead business processes from conception through completion. You will also compile and manage sales plan for the district and will report to the District Manager.

Requirements

• Bachelor’s Degree OR five years of related experience and/or training; or equivalent combination of education and experience
• 0 – 5 years of experience
• Ability to successfully manage multiple, competing priorities/task in a fast-paced work environment.
• Strong communication skills, verbal and written, required.
• Intermediate to advanced proficiency in Microsoft Office Suite.
• Strong organizational, time management skills.
• Flexibility to work outside normal working hours, as required.
• Valid driver’s license and safe driving record.
• Travel within region as required.
• Strong leadership and business acumen.

Nice To Haves

• Working knowledge of basic refrigeration and/or knowledge of commercial refrigeration and HVAC are preferred.

Responsibilities

• Provide total account business reports and annual forecasts.
• Gather and/or validate preliminary information and performs facility walk-through to determine level of opportunity.
• Estimate project and/or service agreements by analyzing and integrating equipment, controls, subcontractors, and services for each project.
• Develop preliminary project/service agreement fulfillment schedule, prepares and finalizes preliminary/final proposal.
• Prepare, negotiate, and review agreement/project scope.
• Ensure customer retention through the renewal of customer service agreements, quoting repairs, retrofits, replacements, and schedules routine customer visits. Presents/reviews proposal and/and or contract with all buying influences negotiating scope of agreement/project.
• Prepare transition documents and communicates project readiness for assignment to operations team.
• Conduct cold calls on new and existing accounts related to new construction and remodels for supermarket refrigeration.
• Assists in the development of the new constructions and remodel projects.
• Plan, direct, or coordinate the actual distribution or movement of a project/service to the customer by communicating with store managers, maintenance personnel, and other customer personnel as needed, while coordinating fulfillment activities with respective Area Service Managers, Technicians, Strategic Account Managers, Service Sales Account Managers, and Project Administrators.
• Additional responsibilities as assigned.

Benefits

• Offering medical, dental, vision, prescription plans, plus Health Savings Account and Flexible Spending Account options.
• Life, accident, critical illness, disability, legal, identity theft, and pet insurance.
• 401(k) plan with company matching contributions and immediate vesting.
• Paid time off, stewardship, and parental leave.
• Tuition reimbursement for job-related courses after six months of service.
• EAP, virtual health management, chronic condition, and tobacco cessation.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level