Service Account Manager
About The Position
This role is responsible for the development of new business opportunities within an assigned geography, enhancing and contributing to the overall increase of market share, revenue and profitability consistent with the sales strategy. Position Details Primarily responsible for growing our overall service business by prospecting in assigned market territory to develop and cultivate new “existing building” “owner direct” customers. Assigned accounts are generally larger, more complex accounts that may cross multiple verticals/areas. Invoicing agreements accurately and on schedule Sells new service maintenance agreements and truck-based service & project work. Proactively manages the service sales process to close sales, including prospecting, qualifying, customer’s setup and procurement process, proposals, presentations, as well as handling questions and objections. Develops and maintains positive relationships within assigned customer accounts. Oversees the sales process and acts as a “One Southland” point of contact for customers, engaging any internal teams or support necessary to allow for additional business development. Maintains regular communication with customers. Coordinates with Service team to ensure customer satisfaction. Promptly addresses concerns and advocates for customers when performance or billing issues arise. Assigned accounts generally consist of major accounts across multiple verticals/areas. Continuously generates new sales by using existing and potential customer networks and social networking. Identifies new business opportunities acting as the customer’s building solutions partner for all areas of locally provided service offerings. Proactively contributes to the maintenance agreements renewal process, while seeking to increase scope and/or value prior to renewal. Develops and leads strategic account plans for key clients to support long-term growth and strong relationships. Achieves annual sales plan within approved cost budgets and target gross profit levels, meeting required sales and sales activities. Partners with Service Supervision and Technicians for repair and replacement opportunities. Maintain Sales Pipeline of opportunities and sales tracking communicating with operations for forecasting and turnover mtgs. Acts as lead to less experienced Service Account Managers. Acts as a liaison to C-Suite for recommendations of budgets and capital planning.
Requirements
- Advanced knowledge of service policies, procedures and capabilities.
- Excellent verbal and written communication, including presentation skills.
- Exceptional customer service skills and ability to develop strategic customer relationships.
- Demonstrated sales skills in prospecting, qualifying, proposing and closing sales and capable of developing and managing large and complex accounts (existing and new).
- Strong negotiation skills.
- Strong collaboration skills internally and externally, with strong problem-solving abilities and a focus on goal achievement.
- Frequent travel to job sites within assigned region.
- Advanced Microsoft Office skills, including Excel, Word and PowerPoint.
- Strong knowledge of CRM.
Responsibilities
- Growing our overall service business by prospecting in assigned market territory to develop and cultivate new “existing building” “owner direct” customers.
- Sells new service maintenance agreements and truck-based service & project work.
- Proactively manages the service sales process to close sales, including prospecting, qualifying, customer’s setup and procurement process, proposals, presentations, as well as handling questions and objections.
- Develops and maintains positive relationships within assigned customer accounts.
- Acts as a “One Southland” point of contact for customers, engaging any internal teams or support necessary to allow for additional business development.
- Maintains regular communication with customers.
- Coordinates with Service team to ensure customer satisfaction.
- Promptly addresses concerns and advocates for customers when performance or billing issues arise.
- Continuously generates new sales by using existing and potential customer networks and social networking.
- Identifies new business opportunities acting as the customer’s building solutions partner for all areas of locally provided service offerings.
- Proactively contributes to the maintenance agreements renewal process, while seeking to increase scope and/or value prior to renewal.
- Develops and leads strategic account plans for key clients to support long-term growth and strong relationships.
- Achieves annual sales plan within approved cost budgets and target gross profit levels, meeting required sales and sales activities.
- Partners with Service Supervision and Technicians for repair and replacement opportunities.
- Maintain Sales Pipeline of opportunities and sales tracking communicating with operations for forecasting and turnover mtgs.
- Acts as lead to less experienced Service Account Managers.
- Acts as a liaison to C-Suite for recommendations of budgets and capital planning.
Benefits
- 401(k) plan with 50% company match (no cap) and immediate 100% vesting
- Medical, dental, and vision insurance (100% paid for employee)
- Annual bonus program based upon performance, achievement, and company profitability
- Term life, AD&D insurance, and voluntary life insurance
- Disability income protection insurance
- Pre-tax flexible spending plans (health and dependent care)
- Paid parental leave
- Paid holidays, vacation, and personal time
- Training/professional development opportunities and company-paid memberships for professional associations and licenses
- Wellness benefits
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
